Privacy Policy

Effective October 28, 2026

Duri is a call-protection service operated by Boonwerks Inc. ("Boonwerks", "we", "us"). This policy explains what information Duri collects through the Duri apps for iPhone and Android, the duri.ai website and the Duri phone service (together, the "Service"), how we use it, and the choices you have.

Information we collect

Account information

Your name, email address, password (stored only as a secure hash) and the mobile number Duri protects. If you set up Duri for someone else, such as a parent, we collect that person's name and mobile number, and your name as the person who set it up.

Calls Duri answers

When your carrier forwards a call to Duri, or you connect a call through Duri, we process:

• the caller's phone number, the time and length of the call, and how it ended (call metadata);
• the call audio, which we convert to text with speech recognition to show live captions, screen the caller and detect scam warning signs;
• what the caller says when Duri asks their name and reason for calling, and any voicemail they leave;
• Duri's results: a risk level, the reasons for it, short summaries and translations.

Callers hear that the call may be recorded before Duri processes what they say.

Duri as interpreter

If you ask Duri to interpret during a call, the speech of both people on the call is transcribed and translated so each side can hear and read the other in their own language.

Text message filtering (iPhone, optional)

If you turn on Duri's message filter in your iPhone settings, iOS may send the text of messages from unknown senders to our server so we can tell you whether a message looks like a scam. We classify the message and do not keep its content.

Family and trusted contacts

If you invite a family member or trusted contact, we store the link between your accounts and the sharing choices you make.

Payments

Plans and call credits are sold on duri.ai and billed by Boonwerks. Card payments are processed by Stripe; we receive your billing status, the last four digits and brand of your card and your purchase history, but not your full card number.

Device and usage information

The app version, device type and operating system, push-notification tokens, app-integrity checks, crash reports and basic usage events, used to deliver alerts, keep the Service secure and fix problems.

How we use information

• To answer and screen calls, show captions and translations, and recommend whether to pick up.
• To detect scam warning signs and alert you and, if you choose, your family.
• To keep transcripts, recordings and voicemail for the time you choose so you can review them.
• To run your account, bill for plans and credits, and provide support.
• To secure the Service, prevent fraud and abuse, and comply with the law.
• To measure and improve how well Duri screens calls. We do not use your call content to train third-party advertising or sell it.

How long we keep it

When a retention period ends, the content is deleted or anonymized, except where we must keep it for a legal, security or fraud-prevention reason.

Who we share it with

We share information only as described here:

• Your family and trusted contacts, according to the sharing settings you choose: alerts only, or also summaries, transcripts and recordings.
• Service providers that process it for us under contract: telephone carriers and calling infrastructure, speech recognition, translation and AI analysis, cloud hosting, push notifications, email delivery, crash reporting and payments (Stripe). They may use it only to provide their service to us.
• For legal reasons, when required by law or to protect people from harm or fraud.
• In a business transfer, if Boonwerks is involved in a merger or sale, subject to this policy.

We do not sell personal information and do not share it for cross-context behavioral advertising.

Your choices and rights

• Change transcript and recording retention, family sharing and alerts in the app.
• Unlink a family member or trusted contact at any time.
• Ask us for a copy of your information, or to correct or delete it, by writing to [email protected].
• Delete your account in the app or as described on Delete your account.

Depending on your state, you may have additional rights under laws such as the California Consumer Privacy Act. We will not treat you differently for using them.

Recording and consent

Duri tells callers that a call may be recorded before it processes their speech. Some states require the consent of everyone on a call. You are responsible for using recording, transcription and interpreting only where you have the permissions the law requires.

Children

Duri is for adults 18 and older. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Security

We protect information with encryption in transit, access controls and app-integrity checks. No system is perfectly secure, so we cannot guarantee absolute security.

Where we operate

Duri is offered in the United States, and information is processed in the United States.

Changes to this policy

We will post changes here and update the date above. If a change materially affects how we use your information, we will tell you in the app or by email before it takes effect.

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